Client Services Representative

Posted: 01/15/2023

We seek a highly motivated and customer-focused individual to join our team as a Client Services Representative. ACCC is a proud winner of the 2021 & 2022 BBB awards. We also receive the 2022 Top Place to Work in Boston award! As a member of our award-winning company, you will be responsible for ensuring that our clients are completely satisfied and successful with our services.
The position is HYBRID - Training is onsite, and then there is a Work From Home option. You will be called into the office occasionally for training and Employee Engagements.

  • Serve as the primary point of contact for clients and handle all inquiries and requests in a timely and professional manner
  • Answers incoming ACCC’s calls from clients and/or creditors relating to ACCC’s services, including inquiries for debt management and financial education information.
  • Build and maintain strong relationships with clients through effective communication and follow-up
  • Identify and resolve any issues or concerns that clients may have
  • Proactively suggest resolutions to help them
  • Collaborate with internal teams to ensure that client needs are met
  • Keep accurate and up-to-date records of client interactions and transactions
  • Process payments
  • Work with Clients and Creditors to negotiate the best proposals
  • Meet or exceed established sales and customer satisfaction goals
  • Minimum of 2 years of experience in customer service or a related field
  • Strong verbal and written communication skills
  • Excellent problem-solving and conflict-resolution abilities
  • Proven track record of building and maintaining positive client relationships
  • Ability to work well in a team environment
Our full-time FIVE STAR Client Services Specialists' dedication is rewarded with ACCC’s Top Tier Benefit package and Perks. Along with affordable Medical, Dental, Vision Health Care, Life Insurance, 401K matching and Long-Term and Short-Term Disability we also think it’s important for you to get the benefits you need to have work/life balance. We offer a generous PTO package, paid holidays, Employee Engagement programs for your health & wellness, and more. We have a casual, diverse & friendly environment. After 8-12 weeks of working with our trainers & coaches, they will transition you into a hybrid work-life.
Please apply with your resume. Check us out at

Job Type: Job Opportunity